Tom Strohl
Computer Programmer with a knack for problem-solving
Professional Summary
Resourceful programmer and support specialist who builds small tools to streamline operations, reduce errors, and speed up service. Comfortable moving between front-line customer roles and technical problem-solving—whether automating reports, fixing workflows, or helping teams learn new systems.
Skills
Programming & Automation
Python
JavaScript
HTML/CSS
Automation scripts
Data entry tools
Tools & Systems
Windows
Linux
Microsoft Office
Google Workspace
DocuSign
POS / Front Desk
Service & Operations
Customer support
Front desk
Cash handling
Workflow improvement
Training & documentation
Experience
Front Desk Agent
Courtyard by Marriott — Bethlehem/Easton, PA · Jan 2025 – Present- Manage reservations, check-ins/outs, room assignments, and guest inquiries with accurate billing and follow-through.
- Coordinate with housekeeping to keep requests moving and issues resolved quickly.
- Serve as the team's unofficial IT helper—creating small digital tools and reports that speed up daily tasks.
Makerspace Technician
Coastal Carolina University, Kimbel Library — Conway, SC · Aug 2023 – May 2024- Operated 3D printing, PCB fabrication, and laser cutting equipment; coached students and faculty on best practices.
- Built Python “Help Button” alerts to ping staff in Discord, cutting response times for assistance requests.
- Led workshops and answered technical questions to keep projects on track.
Office Associate
Decor Home Furniture and Mattresses — Easton, PA · Oct 2022 – Aug 2023- Assisted customers with financing, payments, and paperwork while maintaining accurate records.
- Streamlined workflows with organized filing and quick-access Wi‑Fi via NFC/QR codes.
- Built spreadsheets for tax and delivery calculations, simplifying administrative tasks by over 50%.
Coworker
Boscov's Department Store — Easton, PA · May 2024 – Dec 2024- Assisted customers on the sales floor across apparel and footwear; maintained tidy, stocked displays.
- Handled checkout and customer questions to keep lines moving.
Earlier Roles (Condensed)
2019 – 2022- Tour Guide — Lost River Caverns: created training guide and digitized onboarding materials.
- Sales/Service — Michaels; Dutch Springs; Dairy Queen; Chipotle; A.D. Moyer Lumber: customer service, cash handling, food service, and safe material handling up to 100 lbs.
Education
Computer Science, Associate's (In Progress)
Northampton County Area Community College — Bethlehem, PA · Aug 2025 – PresentMarine Science, Bachelor's (Incomplete)
Coastal Carolina University — Conway, SC · Aug 2023 – May 2024Biological Science, Associate's
Northampton County Area Community College — Bethlehem, PA · Aug 2021 – May 2023Licenses and Certifications
Driver's License (valid through May 2028)
Amateur Radio License (FCC - Technician)